Policies

Shipping policy

Sky Pharmacy delivers all the parcels to your local PO box. Then, a post officer will either bring a note for you to take the parcel or to take it right to your door. Currently, our service offers an international delivery conducted by 2 shipping options:

AirMail. The delivery usually lasts 2-3 weeks. The fee is $10.00.

EMS Courier Delivery. This delivery lasts for 3-8 business days. The fee is $20.00. The list of countries for which express delivery is available is limited. If you cannot choose EMS as your shipping method, it means it is inaccessible in your country.

Regretfully, the shipping process may last a little longer because there are the delays at customs which cannot be controlled by Sky Pharmacy. Sometimes, the delays in shipping may be observed because of the reasons uncontrolled by Sky Pharmacy service. There are cases when the parcels are delivered in an early period of time. All the orders are processed for maximum 24 hours after the receipt. You will be sent e-mail confirmation once your order is approved.

We will take all the efforts to bring your parcel on time. If there is a problem with the delivery, be sure we will do our best to solve the problem. Please, if you have any questions you are welcome to contact our customer care department. They will do their best to cope with the troubles you have

Return policy

If there are reasons for unsatisfied experience with the item you have bought address our customer support department. If the parcel was brought damaged or defective or the company shipped incorrect item Sky Pharmacy will reship your order free of charge. The medications in our pharmacy are unreturnable. It is prohibited to return medications according to international regulations.

Privacy policy

One of our main responsibilities is to secure privacy and to ensure the safety of the personal and financial data of our customers and website users. Your order will be packed in a discreet package. The information about your order type will be known only for you and pharmacist. All the orders are indicated as gifts which help us avoid extra fees.

We arrange a diversity of security affairs to sustain the safety of your personal information. The checkout process uses effective SSL encryption that provides privacy and security of all your provided personal data. Even your credit card history would not specify the medication you buy.

Usually, we prefer to contact our customers via email. However, you are to specify the right telephone number otherwise the order may be declined by the Address Verification System.

Use of cookies

Cookies are small text files delivered from the Web server to your computer. Cookies are utilized to record information of your session, such as previous activity on a site in order to ensure better service when visitors coming back to our site, make the Web page content customized ground on visitors’ browser type or other information that the visitor delivers, and to provide an access to website specific areas.

Information collection

For each visitor of our Web page, our Web server automatically acknowledges only the domain name or IP address of the consumer, but not your e-mail address.
We do not trade or redirect your personal data.

Contacting us

Our customer care department is working 24/7 to be in a constant touch with our customers. All the questions may be asked for getting the answers. We usually prefer to use a contact form or email for helping customers cope with any problems appeared. You are welcome to visit our “Contact Us” page and find the most convenient way to address customer support service.