Once an EMR system is activated throughout your organization, there could still be isolated issues to address as your end-users begin to dive deeper into its functionality. Alego Health provides live expert technical support to your clinical end-users via our Clinical EMR Help Desk. Implementation and training experts offer live phone support and can log in and walk your end-users through their system challenges in real-time.
The valuable real-time service will benefit your business in the following ways:
- Reduces costs because there is less downtime
- Increases knowledge
- Improves efficiency because of immediate service
- Streamlines access to real-time data
- Quickly identifies the source of the problem (i.e. system or training issues), thus expedites a resolution
- Allows staff to concentrate on larger issues or projects
In the case your healthcare organization does experience problems after your EMR software is in place, it’s reassuring to know that Alego Health is still there for you to work through your issues while saving time, resources and costs.
Contact Alego to find out more about their EMR optimization solutions and support services: sales@alegohealth.com.