Alego Health’s clinical service desk provides your end-users with real-time IT support when they need it most. Our on-shore call center staff is comprised of clinical professionals specially trained in your organization’s IT platforms. This means that they not only understand clinical workflow processes, but can provide the highest levels of IT support quickly and effectively.
The Alego Health help desk is a 24/7/365 service providing immediate answers for your staff and personalized resolutions. Your help desk solution can be customized to meet the specific personnel and reporting needs of your organization. The result is a higher rate of end-user adoption and expedited transition.
Alego is always there to answer:
- A cost-effective supplementary and post-implementation solution
- On-shore clinically trained IT support
- IT ticket system integration for seamless tracking
- In-depth continuous analytics reporting
- 24 hours a day, 7 days a week, 365 days a year support
- HIPAA compliant
- Specialized and customizable